====== zammad ======
---- dataentry service ----
service-urls_urls          : https://zammad.hamburg.ccc.de
other-service-fqdns        : 
host-fqdn                  : zammad-intern
netbox-link_url            : https://netbox.hamburg.ccc.de/virtualization/virtual-machines/52/
server_page                : infrastructure:servers:chaosknoten
maintainers                : stb
ccchh-id-integration_yesno : true
----



===== Description =====

For Easterhegg or the Junghacker*innentag we offer people to send us email with questions or requests.

[[https://zammad.org|Zammad]] allows us to organize these emails in ticket queues and work on them together.
===== Configuration =====

Ansible and Docker Compose.

===== Maintainance =====

==== Scheduled Tasks ====

  * **Delete Closed Tickets Not Touched in 12 Months**: will delete all tickets that are closed and have not been touched in a year.
  * **Delete Customer Accounts Without Any Tickets**: Start a Data Privacy task for all users that are neither admins nor agents (so they only are customers) that don't have any tickets. **N.B.** this will delete all SSO accounts that have not been upgraded to admin or agent. However, those accounts can be re-created simply by logging in again through Keycloak.

==== Deleting Users ====

Deleting users from Zammad can be difficult; we had problems removing them through the data privacy cleanup job (see https://zammad.hamburg.ccc.de/#system/data_privacy)

Instead, you can remove users through the [[https://docs.zammad.org/en/latest/admin/console/dangerzone-for-experts.html|command line]]:

  # docker exec zammad-docker-compose-zammad-railsserver-1 /docker-entrypoint.sh rails console
  > user = User.find_by(login: "hans.acker@example.com")
  => #<User:0x00007fc29284eed0
   id: 69,
   organization_id: nil,
  ...
  > user.destroy
  => #<User:0x00007fc29284eed0
   id: 69,
   organization_id: nil,
  ...