For Easterhegg or the Junghacker\*innentag we offer people to send us email with questions or requests.

Zammad allows us to organize these emails in ticket queues and work on them together.

Ansible and Docker Compose.

Deleting users from Zammad can be difficult; we had problems remmoving them through the data privacy cleanup job (see https://zammad.hamburg.ccc.de/#system/data_privacy)

Instead, you can remove users through the command line:

# docker exec zammad-docker-compose-zammad-railsserver-1 /docker-entrypoint.sh rails console
> user = User.find_by(login: "hans.acker@example.com")
=> #<User:0x00007fc29284eed0
 id: 69,
 organization_id: nil,
...
> user.destroy
=> #<User:0x00007fc29284eed0
 id: 69,
 organization_id: nil,
...